Policies
Our refund policy has been devised to define the situations under which XOMOX Technology will
provide a refund, the procedure for claiming a refund and the responsibility of XOMOX Technology
in circumstances resulting in such a claim. By registering for any of our services you are declaring
that you accept and agree with all the terms and conditions outlined in the refund policy.
All the information that we collect is utilized for bettering our web site’s content, to notify the
clients about our website updates or to look into the problem with their request. In case you do not
want to receive any email from us in the future, please inform us by writing in to us either through e-
mail or letter.
Coverage & Scope
Our refund policy covers the refunds by XOMOX Technology and/or a website owned and managed
by XOMOX Technology a creative digital agency India.
This policy does not have any application for companies which are not owned or controlled by
XOMOX Technology or for persons not employed or managed by XOMOX Technology. This includes
any third party service and / or product providers bound by contract and also, any third-party
websites to which XOMOX Technology’s website link.
Filing a Complaint
At XOMOX Technology a creative digital agency India we take every project with the final product in
sight. It is as much our responsibility as the client’s. So, we believe that every effort should be made
to reach a solution that is fully acceptable reciprocally in case of any situation where dissatisfaction
related to services comes. Only when things are completely out of hand that refund should be
considered.
Our final aim is to come to a mutually acceptable solution. Even then if for some reason you are not
satisfied and think about going for a refund claim, it is our request that you take out a few precious
minutes to write to us at [email protected] for a final dialogue prior to requesting a
refund.
Only if we are unable to reach a common ground with you after talks should a refund claim be filed.
Eligibility for refund
At XOMOX Technology a creative digital agency India every project is important to us and we make
sure that we handle each project with utmost care and professionalism. Our aim is to provide the
results as per the terms and conditions of the proposal. However, despite every measure if the client
is not satisfied with the results and chooses to go for the dispute resolution process, we consider
refund requests as per the following program in which our services and refund policy related to each
service is very clearly listed:
- Website
- Web / Graphic design
-
Delivery Time
Full refund:
In cases where the project has not been started or if the initial design style has not been
approved. The Full Refund policy will initiate after receive the upfront payment date and will take
180 Days to refund the amount.
Partial refund:
If XOMOX TECHNOLOGY PRIVATE LIMITED is unable to provide the services as per the terms of the scope of work agreement,
a partial refund will be processed to the owner proportionate to the work completed.Terms & Conditions will apply.
The company shall not be liable in any manner in case the project owner discontinues the project out of his/her own free will.
No refunds:
If the project has been completed and uploaded on the server or Once Approve by
Client.
Dedicated Hiring (Offshore staffing solution)
NOTE: XOMOX Technology’s delivery commitment is subject to:
Full refund:
If the project has not been initiated by the programmer/ designer/ content writer/ SEO
expert or any other resource and/or staff.
Proportionate refund:
In accordance with the amount of work done till the time client decides to
cancel the order.
No refund:
For the time that the services have already been provided. If the client is not satisfied
with any level of work, he must immediately bring it to the notice of our project manager and ask for
any discounts for the work loss. Any negotiations at a later date will not be entertained.
Applicability of the Delivery Policy
NOTE: XOMOX Technology’s delivery commitment is subject to:
A project is not taken to be void unless the agreed upon payments are clear.
Refund policy is not applicable if the required information for the successful completion of the
project is not given to us at proper time. If there is delay or failure in completion of the project due
to improper communication from client, it cannot be attributed to XOMOX Technology.
If the information provided by the client is incomplete and/or complete information regarding the
project is not provided at the initiation of the project, XOMOX Technology is not liable to follow its
delivery or refund commitments.
There is no provision for compensation for the delay of delivery under any conditions, until and
unless there is an agreement signed with a penalty clause for delay in delivery.
Limitation of Liability
XOMOX Technology’s liability is bound by the value of the chunk of the project (as per our proposal)
which remains incomplete at a given point point of time. XOMOX Technology is not obligated for
losses due to the services provided/ not provided or the delay in the same at any point of time. The
liability to refund holds only if the project has been cancelled by the client and such cancellation has
been communicated to XOMOX Technology in writing.
Processing of Refunds
The partial refunds will be processed and mailed within 180 business days of the date of cancellation
and will be brought about using the method of payment agreed upon in the beginning of the project
ie; refund by check or refund by credit card.
And The full refunds will be processed and mailed within 50 business days of the date of cancellation
and will be brought about using the method of payment agreed upon in the beginning of the project
ie; refund by check or refund by credit card.
Changes
XOMOX Technology may at any time, without prior notice under its sole discretion, amend this
policy from time to time. You are therefore requested to review this policy periodically. Your
continued use of XOMOX Technology website after any such amendments automatically implies
your acceptance of the same thereof.
Contacting us regarding our refund policy
If you have queries or suggestions regarding our refund policies kindly e–mail us at
[email protected]
4/26, Suhatta Mall
